Terms and Conditions
By ordering from Litty’s Larder, you agree to the following terms and conditions:
1.1 Customers are referred to as “you” or “your”. Litty’s Larder is referred to as “we”, “us”, “our”
2. Contact & Company Details
6, The Chesters,
Phone: +44 (0)7845 727880
Litty’s Larder is a sole-traded company
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the Terms and Conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.
4. Ordering and Payment
For online orders, full payment is required to secure your order. Once you have completed your transaction, you will receive an email confirming your order, which will also be your receipt of payment.
If you are ordering a bespoke order, then once the details have been agreed with us, we will send you an invoice and require full payment to confirm your order.
Wedding cakes We require a non-refundable deposit of £100 to book your wedding cake. The final balance is due 4 weeks before the date for your wedding. I will send a reminder one week before, then 1 day before the balance is due as a gentle reminder. However, if the full remaining balance is not paid by the date it is due, as stated in your invoice, I won’t be able to create your wedding cake for you.
5. Changes to orders
Once your order has been agreed, we may need to make minor changes to your order if we can’t source certain ingredients.
Cancelling an order up to 48 hours will result in a refund minus 20% to cover admin/ingredients bought.
7. Delivery and Collection
Online orders, where postal delivery is used, will be by Royal Mail. Postal Brownie Boxes will be delivered by Royal Mail Tracked 24 hour service.
8. Refunds and returns
If for any reason you are not happy with your cake order, please contact us by email to firstname.lastname@example.org. We ask that you return the product to us for quality inspection or provide photographic evidence within 48 hours from receipt of the order.
Any personal details provided during the purchase of an order such as your name, delivery address and email address will only be used to process and deliver your order, or deal with any queries you have related to that order. On no account will we share or disclose your details to any other third party.
By using this website, you consent to the collection and use of your information in the manner described above.
Information about you: how we use it and with whom we share it
The information you provide will be used by Litty’s Larder for the purpose of email marketing. Litty’s Larder processes the personal data of people on the mailing list, in order to keep them up to date with relevant events, activities, blogs and recipes.
To do so, we use Mailchimp as our mailing system. The information you provide will be used by Litty’s Larder to:
- Keep you up to date with events, activities, blogs and recipes
- Ensure we only communicate with you about updates of interest to you
We are using information about you because you have previously given us consent to be added to our newsletter mailing list. We will not share your data with any third party.
We will hold the personal data you provided to us indefinitely; however, you can opt out of the mailing list at any time.
Automated decision making
We do not use profiling or automated decision-making processes. A human decision maker will always be involved before any decision is reached in relation to you.
If you have any questions, please contact:
or by post:
Litty’s Larder, 6, The Chesters, Drem, East Lothian, EH39 5BU, United Kingdom